No Hard Feelings Summary

Summary of No Hard Feelings Book by Liz Fosslien, Mollie West Duffy

Name: No Hard Feelings
Rating: 4.6 (862 reviews)
Author: Liz Fosslien, Mollie West Duffy

4.6 . 862 reviews

Short summary

For many years, we've heard whispers about the importance of emotional intelligence, especially in the workplace. No Hard Feelings by Liz Fosslien and Mollie West Duffy demonstrate that it can be learned and improved. This tidbit shows that you have to be reasonably emotional to make outstanding achievements at work. You will learn about the seven new rules of emotions at work and how to analyze your feelings to be more productive and rational. You might think you have no control over your emotions, but that's not true. You might not believe it, but you have a lot more control than you realize right now. All you need to know how to do is tap into that power. Mollie West Duffy is an American author and organizational development expert. Liz Fosslien is an author and a marketing and design consultant. “Emotional dynamics affect our motivation, health, communication, decision making, and more. Yet, most of us ignore these emotions. Why is it that when we think of professionalism, we immediately jump to the idea that we should suppress everything we feel?” ~ Liz Foslien

14 min

7 key points

6 insights

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Table of content

Summary of No Hard Feelings
About the author
What is No Hard Feelings about?
Who should read No Hard Feelings
Topics in No Hard Feelings

first key point

Small positive actions are excellent ways to build a solid emotional culture at work

Listen the first key point

00:00

Would you rather work in a large office where individuals say “hi” cheerfully to each other in the corridor and share moments of euphoria or bitterness from time to time or one where individuals seem happy but feel dead inside?

A workplace with a healthy emotional culture goes a long way in improving working lives. For instance, a study by Kim Cameron, a professor at the University of Michigan's Ross School of Business, found high staff turnover rates in organizations that discourage appreciation and compassion. Then, a study by Barry Staw, a professor at Berkeley, demonstrated that workers tend to make poor decisions if the managers are rude and often overlook vital information.

Small actions of kindness can be especially vital in creating a friendly and productive work environment.

Fortunately, it doesn't take a massive upgrade to support emotional expression in the working environment. Take the case of the Ritz-Carlton Hotel Group's 10/5 rule. Their employees are trained to smile and make eye contact once they stroll within ten feet of someone. They say a friendly hello if they are within five feet. The 10/5 rule has been successfully implemented in hospitals, and it appears to make clients, and even the staff, more cheerful.

Another approach for creating a positive emotional culture is to develop a sense of belonging. This is a significant investment. A 2017 New York Times article noted that one of the highest causes of turnover is when employees don't feel like they fit in at work. Research by Google demonstrated that workers warmly welcomed by their managers on the first day of work are more productive for at least nine months later.

While we have a part to play in developing a healthy emotional culture at work, leaders have a more significant role. This summary shows you how to harness emotions to make positive changes in life.

Every person on a team knows something that no one else knows. That's why teams exist: you need more than one person's set of ideas and skills to solve a problem. ~ Liz Foslien

second key point

Leaders should show helplessness at times and think carefully about how they share. This shows they relate to their employees

In 2008, Howard Schultz came back to Starbucks as CEO following a break for eight years. He cried on the stage in front of his employees to show his human side. Before his return, Starbucks was having a hard time. They were not making many sales daily. Schultz, who grew up poor, knew that his staff was frightened of what was to come. So, he chose to let out a human emotion that many workers, not to mention CEOs, don’t often do in front of their colleagues.

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third key point

Being somewhat less energetic about your work will enable you to unwind and minimize anxiety and risk of burnout

fourth key point

A few tips can help all of us find new inspiration at work

fifth key point

Once you acknowledge the role of emotions in decision-making, you will be able to make better choices

sixth key point

Teams are more productive and happier when they offer psychological safety

seventh key point

Conclusion

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What is No Hard Feelings about?

This insightful book explores the often overlooked role of emotions in the workplace. Drawing on research and personal experiences, the authors delve into how emotions impact our productivity, relationships, and overall well-being at work. With practical tips and relatable anecdotes, they provide guidance on how to navigate emotions effectively, fostering a more positive and empathetic work environment. Whether you're a manager or an employee, this book offers valuable insights for harnessing the power of emotions to thrive in the professional world.

Who should read No Hard Feelings

Professionals seeking to navigate and improve emotional intelligence in the workplace.
Managers and leaders looking to create a more emotionally intelligent work environment.
Individuals interested in understanding the impact of emotions on productivity.

Topics in No Hard Feelings

Emotional Intelligence Communication Relationships Leadership Management Psychology Cognitive Behavioral Therapy Problem Solving Self-Love Mental Health

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